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Frequently Asked Questions

FAQ - You got questions? We got answers!

What Payment method do we accept?

We accept Visa, Mastercard, Discover, American Express and debit cards with the Visa or Mastercard . Also accept from paypal, bKash, WesternUnion, Bank Wire and check payment.

How Long Does It Take To Process My Refund?

All refunds will be issued within 30 days of the refund being approved. Refunds are generally approved within 30 days of your initial signup date or cancellation date, depending on how old your account is.

This delay is due to two main factors:

  • The first 30 day delay in place so that we can get an accurate reading on your account activity. This is important in situations where you may have exceeded bandwidth limits and the like; so that we know what extra charges should be added to your account if any.
  • The second 30 delay is primarily due to an anti-fraud measure. This gives us time to analyze the transaction so that we can avoid various fraudulent issues.
Can I Host Adult Content?

No. You can not host adult file.

Do You Offer Custom Package?

Yes,We offer custom package.For custom package,please drop an email to sales@eyhost.biz or open a ticket to sales department.

Will there be any downtime in transferring my domain name registration to EyHost?

There is no downtime associated with transferring your domain name registration to EyHost. Once the domain is transferred you may wish to change the DNS on your domain to point to our name servers. If you do change your DNS servers, this can introduce downtime of up to 24 hours.

How long does it take for the DNS to update?

From the time you change the DNS on your domain name to point to our name servers it will take approximately 12-24 hours for the change to propagate throughout the Internet and become active. During this time your website may be down until the change has fully propagated through the Internet.

Can I access my domain address with or without the "www"?

Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

Is overselling possible?

As a EyHost reseller you are given a large amount of space to divide between each of your hosting accounts. With our reseller control panel, you can sell more space than you actually have. You would not be required to upgrade your plan until you have exceeded the TOTAL usage of your account. This way you are only paying for what you need but have the ability to expand as needed. Our reseller plans are now powered with Cloud Hosting Technology, which uses virtual servers. Now you can upgrade your plan instantaneously with the click of a mouse.

Why do I need SSL Security?

SSL provides businesses and consumers with the ability to collect private data, such as credit card numbers, in a secure and confidential manner. If you intend to collect any kind of sensitive information from your clients you should get an SSL certificate to encrypt the data. Also, some state laws now require secure transaction processing and the protection of customer information. This is known as PCI Compliance or standards set by the Payment Card Industry.

How do I submit my Web site?

EyHost will automatically submit your Web site for you within three days of your sign up and every 30 days after that. This is all done for you, and you will receive a submission report via e-mail detailing each submission.Remember, most search engines take 8-12 weeks before they will index a newly submitted site. Use this waiting period time to use our tools and optimize your Web site for inclusion.

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